Delivery and Returns Information
Delivery and Dispatch
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We currently offer shipping to UK Mainland addresses only.
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We endeavor to dispatch orders same day if received before 1PM (GMT) Monday – Friday (excluding bank holidays).
Orders placed after 1pm (GMT) or on weekends will be dispatched the next working day (excl. Bank Holidays).
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If there are any delays in dispatching orders, a notification will be displayed on the website.
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Shipping Options – UK Mainland
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Royal Mail Tracked 24
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Fully Tracked
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Arrives Next Working Day
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Royal Mail Tracked 48
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Fully Tracked
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Arrives within 48 hours (working days only)
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Returns Policy
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We have tried to make sure our returns process is as simple as possible. In the event of needing to make a return, please read the information below.
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Cancellations
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You are entitled to cancel or modify any order prior to dispatch and obtain a full refund. However, if you wish to cancel or return your order after it has been dispatched, please refer to the information provided below.
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Returns
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To qualify for a return, the item must be unused, remain unopened in its original packaging, and be in the same condition as when it was received.
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Returning unwanted products
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Products may be returned for any reason within 30 days of the original purchase.
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The customer is responsible for any return postage costs for unwanted items.
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Sealed products and accessories must be returned in their original, undamaged and unopened packaging.
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A full refund will be issued only for products returned in these conditions.
Returning damaged or faulty goods.
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Goods that are faulty or damaged in transit before being received by the customer may be returned within 30 days of the original purchase.
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If your items are damaged during transit, please contact us immediately with details and images of the fault or damage upon receipt of your items.
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Products returned due to faults or damage incurred in transit will typically be replaced or exchanged with identical items.
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If you need to return your product, please contact us via the “Contact Us” section of our website or email us directly at support@sugarloafcards.co.uk.
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